These Terms of Service (the “Terms”) govern access to and use of Cadence, an AI sales coaching service (the “Service”) operated by SaaS Life OÜ, a private limited company incorporated in Estonia (registry code 16345451, VAT EE102596506), with its registered office at Sepapaja tn 6, 15551 Tallinn, Estonia (“Cadence”, “we”, “us”, or “our”).

By signing an order form that references these Terms, or by accessing or using the Service, the customer (“Customer”, “you”) agrees to be bound by them. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

1. Business use only

The Service is provided exclusively for professional and business use. It is not directed at or offered to consumers within the meaning of the Estonian Law of Obligations Act, and consumer-protection rules (including any statutory right of withdrawal) do not apply. By using the Service you confirm that you are acting for purposes relating to your trade, business, or profession.

2. The Service

Cadence delivers AI-assisted sales practice and coaching to your team inside messaging tools such as Slack and Microsoft Teams, together with a web dashboard for administrators and managers. Practice scenarios may be built from data you choose to connect, including call recordings and related deal data.

We may improve, change, or discontinue features of the Service over time. Where a change materially reduces core functionality of a paid plan during a subscription term, we will give you reasonable prior notice.

3. Accounts and authorised users

Access is licensed on a per-seat basis. You may permit only the number of individual users (“Authorised Users”) covered by your subscription, and seats may not be shared by more than one person.
You are responsible for your Authorised Users’ compliance with these Terms and for all activity under your account.
You must keep account credentials confidential and notify us promptly of any unauthorised use.

4. Subscriptions, fees, and billing

The Service is sold on a subscription basis, billed annually in advance, with a team minimum. Plans, seat counts, fees, and the subscription term are set out in the order form agreed between you and us.
Fees are stated exclusive of VAT and any other applicable taxes, which you are responsible for paying. Estonian and EU VAT rules apply, including the reverse-charge mechanism for valid VAT-registered businesses in other EU member states where applicable.
Unless the order form states otherwise, subscriptions renew for successive terms of equal length. Either party may decline renewal by giving written notice before the end of the then-current term.
You may add seats during a term; added seats are charged pro rata for the remainder of the term. Seat reductions take effect at renewal. Fees already paid are non-refundable except where required by law or expressly stated here.
Late payment may result in suspension of the Service after reasonable notice.

5. Customer data and your content

“Customer Data” means the data you or your Authorised Users submit to the Service, and the practice scenarios derived from data sources you connect. As between the parties, you retain all rights in your Customer Data. You grant us a limited licence to host, process, and use Customer Data solely to provide and support the Service.

You are responsible for ensuring you have the rights and any necessary consents to connect data sources (such as call recordings) and to make that data available to the Service. Our handling of personal data is described in our Privacy Policy, and, where we process personal data on your behalf, in a Data Processing Agreement. We do not sell Customer Data and do not use it to train third-party foundation models.

6. Acceptable use

You agree not to, and not to permit any Authorised User to:

use the Service in violation of applicable law or third-party rights;
attempt to gain unauthorised access to, interfere with, or disrupt the Service or its underlying infrastructure;
reverse engineer, copy, or create derivative works from the Service except to the extent this restriction is prohibited by law;
resell, sublicense, or make the Service available to third parties outside your organisation; or
upload unlawful, infringing, or malicious content, or data you are not permitted to share.

7. Intellectual property

The Service, including its software, models, content, and branding, is and remains the property of SaaS Life OÜ and its licensors. We grant you a non-exclusive, non-transferable right to use the Service during your subscription term, subject to these Terms. Feedback you provide may be used by us without restriction or obligation to you.

8. Third-party services

The Service integrates with third-party platforms (for example Slack, Microsoft Teams, and call-recording providers). Your use of those platforms is governed by their own terms, and we are not responsible for them. If a third-party service changes or becomes unavailable, related Service functionality may be affected.

9. Service availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted operation. We may carry out maintenance and will use reasonable efforts to limit disruption. Any specific availability commitments will be set out in your order form or an accompanying service-level agreement.

10. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care. Except as expressly stated, and to the maximum extent permitted by law, the Service is provided “as is” and we disclaim all other warranties, whether express or implied. The Service supports human judgement; it does not guarantee any particular sales outcome, and AI-generated coaching may contain errors. You remain responsible for decisions made by your team.

11. Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable for any indirect, incidental, or consequential loss, or for lost profits, revenue, or data. Our total aggregate liability arising out of or in connection with these Terms is limited to the fees paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for intent or gross negligence.

12. Confidentiality

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need to know and are bound by similar obligations. This does not apply to information that is public, independently developed, or rightfully obtained from a third party.

13. Term, suspension, and termination

These Terms remain in effect for the duration of your subscription term and any renewals.
Either party may terminate for material breach that remains uncured 30 days after written notice.
We may suspend access where required to protect the Service or other customers, or for non-payment, with notice where practicable.
On termination, your right to use the Service ends. You may request export of your Customer Data within a reasonable period after termination, after which we may delete it in line with our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. For material changes affecting an active subscription, we will give reasonable notice, and the updated Terms take effect at your next renewal unless otherwise required by law. Your continued use of the Service after changes take effect constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict-of-laws rules. The parties will attempt to resolve any dispute amicably. Failing that, the courts of Tallinn (Harju County Court) have exclusive jurisdiction.

16. General

Entire agreement. These Terms, together with your order form and any documents referenced here, form the entire agreement between the parties. Where they conflict, the order form prevails.
Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale.
Severability. If any provision is held unenforceable, the rest remains in effect.
Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

17. Contact

Questions about these Terms can be sent to [email protected], or by post to SaaS Life OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia.